Payments & Refund Policy

1. Payments

1.1 Accepted Payment Methods

Payments can be made securely through the Vybly app or website using our integrated payment gateway. We currently accept:

• Credit cards
• Debit cards

1.2 Payment Timing

Full payment is required at the time of booking to confirm your spot at a Vybly experience. Bookings that are not successfully paid for are not considered valid or confirmed.

1.3 Payment Security

Vybly uses industry-standard encryption and trusted payment providers to process transactions securely.

1.4 Payment Confirmation & Invoices

Upon successful payment:

• A booking confirmation and invoice will be sent to your registered email address or WhatsApp.
• Any food, beverage, or experience charges incurred at the venue will be billed separately by the restaurant or experience provider.

1.5 What Your Payment Covers

The amount paid to Vybly is a service fee for:

• Curating a compatible group
• Coordinating the reservation or experience

This fee does not include:

• Food or beverages
• Alcohol
• Add-on experiences or classes
• Taxes, tips, or venue-specific charges

All venue-related expenses must be paid directly at the location using the payment methods accepted there.

1.6 Cash Payments

Cash payments are not accepted for Vybly bookings. All advance bookings must be completed and paid for through the Vybly platform.

1.7 Failed or Reversed Payments

If a payment fails or is reversed by your bank:

• Any debited amount is typically refunded by your bank within 7 business days
• Vybly does not control bank processing timelines
• For delays beyond this period, please contact your bank or card issuer directly

2. Refunds & Cancellations

2.1 User-Initiated Cancellations

All Vybly bookings are non-refundable.

If you are unable to attend, you may be eligible to reschedule your booking for a future experience, subject to:

• Your subscription or membership plan
• Availability
• The rescheduling window

2.2 Vybly-Initiated Cancellations

In rare cases where Vybly cancels an event due to low turnout, venue issues, or other unforeseen circumstances, you will be offered:

• A reschedule to a future experience at no additional service fee

Refunds are not guaranteed unless required by applicable law.

3. Rescheduling & Attendance

3.1 Rescheduling Policy

• Rescheduling is permitted up to 48 hours before the scheduled event
• Rescheduling is subject to availability
• Changes can be made directly through the Vybly app or platform

3.2 Booking Confirmation

A booking is considered confirmed only after:

• Successful payment
• Confirmation appearing in your Vybly account

3.3 Attendance & No-Shows

• Participants are encouraged to arrive on time to maintain the group experience
• Late arrivals of more than 60 minutes may be treated as a no-show and are not eligible for rescheduling or refunds

4. Changes to This Policy

Vybly may update this Payments & Refund Policy from time to time. Material changes will be communicated via email or in-app notifications.

For questions or clarifications, contact us at: contact.vybly@gmail.com